Application Support Engineer - London, United Kingdom - Service Care Solutions - Criminal Justice
Description
Work Activities- Application Support to review/interpret audit and error logs
- Technical Support Linux command line controls
- Incident management & resolution utilising ServiceNow
- Backup monitoring and verification
- Agile development of infrastructure scripting
- Monitor mobile devices using Airwatch MDM
- Create Technical Application documentation
- Monitor Virtual Servers
- Atlassian tool setup for Jira and Confluence users
- Event Management, detection and correction
- Create Unix, Linux, scripts
Pay:
Upto £400 p/d Outisde ir35
Skills/Experience required
- MS OS, MS Server, IIS, iOS
- Unix, Linux
- Applications/systems administration within large complex IT environments
- Agile development methodologies
- Application deployment, support and maintenance
- Strong knowledge of the software delivery lifecycle
- Testing
- In depth Civica gateway administration skills
- Expert NetMotion administration, log and analytics interpretation, server support capability
- 2+ years relevant experience in software support for service management
- Backup monitoring
- Availability and capacity planning
- In depth knowledge of using Call Management systems including ServiceNow systems;
- Knowledge of ITIL support processes and procedures;
- Broad knowledge of infrastructure installations for systems;
- Good spoken and written communication style
- Use customer service best practice to deliver high standards of service;
- Experience of resolving user support calls and deploying fixes
- Knowledge and use of Open Source development and management tools such as Jira/Confluence
- Current SC Clearance
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