Records and Information Administrator - London, United Kingdom - Bank of England

Bank of England

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Records and Information Administrator
-
(010664
)

Primary Location UK-ENG-London

Job Secretarial and Administration

Organisation CORPORATE SERVICES OPERATIONS

Job Posting 28-Mar-2024, 10:34:14 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation.

Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate.

You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member.

This role would initially be a 12-month Fixed Term Contract.

The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed.

The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures.

The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert.

Full training will be given.

The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams.

Key areas of responsibility as a RIA Team member:

Assisting colleagues with problems using FileSite (the Bank's records storage database)
Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank's "Our Code" policy
Creating, amending, reviewing and closing records management folders, and folder access rights
Document administration including unlocking or checking in documents
Responsible for the administration and review of folders and documents in the Bank's Electronic Document Records Management system (ARM)
Creating, updating and closing FileSite accounts for Bank colleagues
Participate in the team's daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration
Records management governance and compliance including:
Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation
Govern the creation and maintenance of folders and document access ensuring correct security classifications
Check and action Compliance and Integrity reports on all information stored
Perform Data Protection Subject Access / Freedom of Information searches as required

Role Requirements

Minimum / Essential Criteria

An interest in Records Management and an awareness of the importance of this for the Bank of England
A collaborative and inclusive approach to working both within the team and with colleagues across the Bank
Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation
A collaborative and inclusive approach to working both within the team and with colleagues across the Bank
Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation
A commitment to service improvements with a customer focussed attitude
Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome
Good written and verbal communication skills
Able to work as part of the team and independently as required
Accuracy and attention to detail
Ability to learn quickly

Desirable Criteria

Possesses a broad understanding of the Bank's organisational structure, or an interest in quickly acquiring this knowledge
Knowledge or experience of Records Management within an organisation
Working to Service Level Agreements (SLAs) in a Service Request environment

Our Approach to Inclusion
The Bank values diversity, equity and inclusion.

We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work.

We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and soci