Customer Service Advisor - Macclesfield, United Kingdom - Royal London Group

Royal London Group

Verified Company

Macclesfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor

Contract Type:
Permanent (Mon-Fri 37.5hrs)

Location:
Alderley Park

Working style:
Hybrid 50% home/office based

Closing date: 27th June 2023

Salary & Benefits:
We offer a base salary of up to £25,000 dependant on your experience.

Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.

Within our Group Customer Service operation, you will work with a variety of customers including Employers, Financial Advisors and RLG Members.

You will be the first point of contact for resolution of queries taking both inbound and outbound calls ensuring our customers receive the best advice and feel confident making decisions about their long-term savings and investments.

This role will sit in our Pensions Servicing team which has recently experienced a period of growth, you will work alongside your colleagues to help our customers build their financial resilience in an aging society and support them in understanding how they can retire well
About the role
Provide a professional and superior experience for every customer.

Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.

Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.

Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the RLG purpose.

About you
Experience in a customer service role via telephone or face to face.
High level of customer care always putting the customers' needs at the heart of the decisions you make.
Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.
About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise is our collective commitment that our workplace will be inclusive, responsible, enjoyable and fulfilling where all colleagues can thrive and experience a sense of belonging.

This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering a number of workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We're an inclusive employer. We celebrate and value different backgrounds and cultures across our organisation.

Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their nationality, language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities, or disability.

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£25,000.00 per year