Patient Pathway Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 3Main area
- Patient Pathway Administrator
Grade
- Band 3
Contract
- Secondment: 12 months
Hours
- Full time hours per week (Monday
- Friday)
Job ref
Site
- Abbeyfields Court
Town
- Nottingham
Salary
- Per annum Pro Rata
Closing
- 17/05/2023 23:59Job overview
Previous applicants need not apply
An exciting opportunity has arisen for a 12 month Secondment Patient Pathway Administrator (PPA) within the Ambulatory Care Division, based at Abbeyfields.
We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload.
Working as part of a team, the post-holder will support the provision of a high-quality administrative service to a range of specialties.
In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Duties will primarily include audio typing clinical correspondence, dealing with incoming mail, as well as communication with clinicians and colleagues.
You will have excellent communication skills and have the ability use your own initiative to respond to queries in a timely and professional manner.
You will be able to demonstrate a clear understanding of confidentiality and you will be expected to behave at all times that are consistent with the Trust's Values and Behaviours.
The Medical Administration team is based at Abbeyfields and the PPA role is an integral part of this team.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Annual leave starts at 27 days per year (pro rata for Part Time), plus bank holidaysDetailed job description and main responsibilities
Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Ability to navigate hospital information systems, e.g. Medway PAS, NotIS, etc in order to obtain information on appointments and obtain test results.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately
Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Dealing with patient and consultant enquiries.
Deal with telephone calls inbound and outbound relating to specific care in a confidential manner.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Ensure RTT patient data quality is accurate at all times.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department's unique specialty and the subsequent requirements of such specialist services.
Undertake any other duties which may be reasonably required.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person specification
Training & Qualifications
Essential criteria
RSA III word processing or equivalent experience
5 GCSE's or equivalent C or above - including English
Computer literate to ECDL standard or equivalent.
Desirable criteria
NVQ level 3 or equivalent
Customer Care training
Experience
Essential criteria
Proven typing and admin experience
Fast and accurate audio typing
Proven typing and admin experience
Ability to navigate different computer systems
Desirable criteria
Knowledge of 18 week and Cancer targets
Previous experience of working in the NHS and experience using MS Office, Medway PAS and NotIS
Knowledge of medical terminology
Communication
Essential criteria
Excellent written and verbal communication skills with staff at all levels of seniority
Maintains confidentiality, sensitivity and empathy in communication with patients/colleagues
Uses correct grammar and spelling
Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Friendly and professional telephone manner.
Desirable criteria
Is open to suggestions, ideas and new working practices within a team.
**Analytical and Ju
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