Merchandiser - Snetterton, United Kingdom - Affinity Petcare
Description
Position Duties Summary:
The main function of the Merchandiser is to offer good support to the Natures Menu customers in a polite and responsible manner.
Working within a department which offers service in order taking and processing, supporting consumers with product and pet food nutrition, delivery and order satisfaction.
Our customer service team attend to customers in a calm and professional manner putting the customers' needs first.Main Responsibilities of the Merchandiser:
- Have good time keeping and a good attendance record
- Have good personal skills to deal with customers face to face, via telephone and electronic communication
- Perform tasks and duties in a polite and responsible manner
- Take time to selfeducate yourself on the company, products and knowledge needed to perform your role
Main duties of your specific role include:
- Delivering a high standard of customer service.
- Work closely with their BDM and Sales Office to respond within allocated time to POS requests
- Gaining full product knowledge and feeding knowledge
- Ensure exemplary conduct and communications with colleagues and customers alike.
- Follow BEST PRACTICE at all times when merchandising and installing freezers
- Understanding knowledge center advise and how to communicate this to customers
- Performing any other duties as assigned by the direct management chain.
Specific Daily tasks include:
- Freezer deliveries and installation
- Set up and break down at Trade and Consumer Shows. This will involve some weekend work.
- Advise stores of the RAW ADVISOR course and available POS
- Sell in of freezers as agreed by BDM and in accordance with the annual bonus structure
- Discuss ranges / new products with retailers to gain orders or take leads to pass to BDM, utilising trade price lists and relevant point of sale available
- Work closely with their BDM and Sales Office to respond within allocated time to POS requests
- Send photos on weekly log of comprehensive merchandising work
Skills & Experience Required:
Qualifications**:
- Good communication skills
- Sales skill set preferred but not essential
- Must be competent with Microsoft office products; Outlook, Excel, Word,
Experience:
- Pet Trade knowledge preferred but not essential
- Customer care and customer facing role
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