Customer Service Advisor - Castleford, United Kingdom - First Choice Recruitment, Wakefield

First Choice Recruitment, Wakefield
First Choice Recruitment, Wakefield
Verified Company
Castleford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
*Role: Customer Service Advisor**Temp to Permanent**Location: Castleford WF6**Monday to Friday - 8am -5pm (40 hours)

*£ 22,000*We are looking for an enthusiastic person to work for our well-established client who is a distribution company based in Castleford. You will be working as part of a small team in a fast-paced Business Environment, where high quality standards are implemented throughout the business.


As a Customer Service Advisor, you will be mainly responsible for contacting customers, be responsible for resolving customer queries, processing administration.

You must possess excellent telephone communication skills and have a friendly outgoing approach.

*Key accountabilities: - Answering inbound calls from clients and customers in a courteous and professional manner

  • Investigating client and customers' complaints
  • Dealing with customer complaints with empathy and understanding
  • Updating customer/ordering information using a bespoke system (full training given)
  • Helping to build good customer relations
  • Working as part of a team in a friendly and professional manner.
*For the role you will be able to demonstrate: - Excellent communication skills both written and verbal

  • Working knowledge of Microsoft office
  • Excellent administrative skills
  • Previous Customer services experience
  • A positive can do approach
  • Ability to work well in a team and independently

INDCOM

Job Types:
Full-time, Temp to perm


Salary:
From £22,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Castleford: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service Advisor: 2 years (required)


Work Location:
One location

Application deadline: 10/03/2023
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