Customer Service Advisor - Nottingham, United Kingdom - Go2Personnel

Go2Personnel
Go2Personnel
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor -

  • Investigate and analyse customer concerns, providing accurate and timely responses.
  • Collaborate with internal teams to address root causes and implement corrective actions.

Communication:


  • Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
  • Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting:


  • Document all customer interactions and escalations, maintaining accurate records.
  • Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction:


  • Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
  • Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills:


  • Strong communication skills, both written and verbal.
  • Excellent problemsolving abilities with a keen attention to detail.
  • Ability to work collaboratively in a team environment.

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£26,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Experience:


  • Customer service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person


Reference ID:
CSA/323
More jobs from Go2Personnel
See all jobs of Go2Personnel