Receptionist - Northampton, United Kingdom - Multi Trades Recruitment Limited

Multi Trades Recruitment Limited

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Trades are currently looking for

RECEPTIONISTS for a well established company based in

NORTHAMPTON

About you:

Minimum 35 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
High School or College Degree
Proven track record of providing stellar customer service
Proven ability to function successfully within a strong team environment

About Role:

Monday to Friday (9am 5pm)

- £12.50 per hour, Weekly pay

Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
Providing Technical support in the form of firstline fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
Deliver occasional surprise and delight or popup events.
Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
Capture guests & colleague's individual preferences for future visits and think creatively of ways to accommodate any special requests.
Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
Proactively communicate with the Experience teams and assist other service groups to ensure a 'one team' ethos.
Facilitating warm and engaging tours of the entire campus to new employees and visitors.

PLEASE APPLY WITH YOUR CV TO BE CONSIDERED FOR THE ROLE