Player Support Officer - Manchester, United Kingdom - Manchester United

Manchester United

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose:

To provide robust, efficient and professional support to the Men's First Team, Academy and Women's Team which ensures first class service and a high level of confidentiality.

The Role:

You will act as a point of contact for the First Team squad and be able to act promptly and follow best practice in the event of any emergencies.

A key part of the role is to assist in the welcoming and support of new arrival players and families (and Senior Football Management) including:

Coordinating and monitoring travel, hotel and sourcing of suitable accommodation
Assist with work visas, as and when required
Assist with connectivity
Liaise on medical appointments/assessment
Transfers for training and match days, during the induction period
Opening bank accounts & arranging NI numbers
Scheduling English language lessons, if required
Assisting the player and their families with their understanding of and integration into the UK
For example, offering assistance with a basic understanding of UK laws relating to driving, parking fines etc.
Assist with any vehicle lease or purchase together with a valid driving license and insurance.
Explanation of the key points as covered by the Player induction pack and football rule book.
Assist with the distribution of various official Club related attire, merchandise, and sponsor partnerships.
Assist with the provision of welfare services and pastoral support for immediate family for example, arranging schools, family doctors/dentists, Private Medical Insurance.
To provide translation support as and when required
To coordinate the relocation of personal belongings (Furniture, cars, pets etc.) into the UK against allowances in Players contracts or when asked to assist directly by players.

This role also includes the following responsibilities:

To assist with the maintenance and continued updates of the First Team database.
To play a role in actively encouraging and facilitating integration of players and families.
To assist in the vetting and screening of outside agencies who engage with players.
To assist and support the proficient exiting process, when players leave the Club.
To liaise with other departments within the Club, in particular GPS, Commercial, Travel, Foundation, Media, Stadium Safety & Security, HR, Finance & IT.
To attend all first team home games.
To attend Club events, as and when required.
Cultivate a network of useful suppliers relevant to requirements.
To assist, attend and organize travel for Families to European matches.

The Person:

Experience of working in an operational role within an elite sporting environment (preferably football)
Knowledge of foreign languages, spoken and written (desirable)
Familiarity with the local area & appropriate facilities & services
Willingness to travel
Computer literacy and familiarity with Microsoft office or similar packages.
Trustworthy with integrity; capable of being privy to extremely confidential information without disclosure
Excellent organizational skills and an ability to work with total discretion
The ability to make sound decisions in a timely manner and practical approach to problem solving
Understanding of Football legislation/rules & regulations is an advantage
Professional appearance
Calm and composed under pressure
A commitment to driving forward continuous improvement in their working environment
Excellent personal qualities such as communication skills, the ability to work in a team environment, selfmotivation, enthusiasm and ability to work under pressure.
A willingness to work flexible hours in accordance with the demands of the role
Full driving license

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
**Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.