International Logistics Administrator - Birmingham, United Kingdom - SimkissGuy Recruitment Ltd

SimkissGuy Recruitment Ltd

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a customer-oriented individual who has experience working in fast-paced international logistics and exports?

Do you enjoy being able to see through a process from the initial enquiry until the successful completion?

We have an excellent new role for an International Logistics Administrator to join a highly successful global company in their central Birmingham offices, which acts as the head of their UK operations.

In this fast-paced and challenging customer focussed role, you will be responsible for dealing with initial enquiries from potential customers, managing their sales orders from start to finish.

Logging and tracking orders on the live CRM system, you willmonitor delivery dates and shipping logistics, acting as the customer's main point of contact throughout the process.

Utilising your truly service-led attitude, you will act as the "voice of the customer", always going the extra mile to ensure that they aresatisfied at all times.

Providing a first-class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation.

Working in this dynamic and challengingrole, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports.

In a role that will ask you to juggle multiple priorities at once, you will constantlylook for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue.

For this exciting and varied customer service opportunity, you will be working as part of an EMEA team, with a focus on the Middle East, therefore a knowledge of international logistics and exports will be crucial to your success.

Having at least 3 yearsof experience in Customer Care/Customer service, you will have excellent communication skills and be comfortable working in a fast-paced, high-performing team, where excellence and hard work is always expected.

In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth.