Assistant Service Desk Officer - Andover, United Kingdom - Test Valley Borough Council

Test Valley Borough Council

Verified Company

Andover, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service - Service Delivery Team
Assistant Service Desk Officer
Grade 4 - £24,687 to £26,156

We currently have an exciting opportunity to join our friendly Service Desk team in helping to provide first and second line support services to over 1,000 staff and members.

The Team

Our IT Service Desk team form part of a shared IT Service between Test Valley Borough Council and Winchester City Council.

We are made up of professional, friendly, and supportive colleagues.

We have a strong history of workforce development and encourage career progression within the IT Service when the opportunity arises.

As well as working within the IT service, you will interact with colleagues across both authorities, including senior staff and members.

If you are looking to build a career in IT, then read on

What you will be doing
Your work will involve assisting the Service Desk Team and your main duties will include:

Logging and resolving calls, where possible, at first point of contact using IT management systems.
Facilitating good communication with the user and accurately recording technical information, including updating asset management systems.
To escalate, where appropriate, calls and technical problems to senior members of the Service Desk or other teams for investigation and resolution.
To communicate with endusers in a professional and customerfocused manner. To provide timely updates for all calls logged, manage user expectations, and ensure that users are satisfied with the support provided.
Provide assistance to second line where required.

Expectations

To thrive in the role, you need to have good Customer Service skills, a good attention to detail and be able to communicate effectively on the telephone as well as face to face.

You should also be interested in learning and developing your knowledge and experience in IT - we are constantly developing our skills here

Benefits

In return for your commitment and enthusiasm, we offer a great place to work and great team to work with, where we actively promote a good work/life balance.

We also offer some of the best terms and conditions available in local government including:

25 days annual leave per year, plus public holidays
Discounted leisure facilities
Flexible working arrangements
Free parking onsite
Membership to the Local Government Pension Scheme
Excellent Training Opportunities
Support for continuous professional development
Open plan office space onsite

Whilst the role is mainly based out of our Andover office, you will be expected to work from the Winchester Office as required.

Closing date: 25th March 2024

Interview date:
Tbc

We operate a no smoking policy. Committed to Equal Opportunities.

Salary:
£24,687.00-£26,156.00 per year

Benefits: