Operations Coordinator - London, United Kingdom - Irlam Associates

Irlam Associates
Irlam Associates
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

  • Explaining service pricing, following up on quotes
  • Handle LCL/FCL operations
Operations Coordinator
Greenwich - London
£23k - £28k DOE

My client is global freight and logistics forwarding provider operating across land, air and sea freight movements and due to growth, we are delighted to support in their search for a Freight Forwarding Executive to join their new start-up UK operations team.

You will be responsible to manage the day-to-day aspects of freight forwarding via sub-contracted means of transport, dealing with haulers, customs, shipping firms, customers and overall, ensuring a seamless service operation within this busy environment ensuringall targets are met and customer expectations delivered.

50/50 office and remote working

Hours:
Monday-Friday 09:00-17:00


Key Responsibilities:

  • Explaining service pricing, following up on quotes, and negotiate with customers to increase margins.
  • Resolving customer issues and queries as necessary.
  • Monitor delivery performance and notify customers with any delays.
  • Complete and respond to all customer queries surrounding transport solutions.
  • Ensure deliveries are scheduled on time and in line with customer expectations.
  • Handle LCL/FCL operations
.

  • Select shipment routes, based on nature of goods, transit times, or security needs.
  • Complete shipping documentation, such as bills of lading, packing lists, dock receipts, certificates of origin and customs clearance.
  • Preparing and providing documents to customers in accordance with the terms of shipment standard operating procedures
  • Consolidate loads with a common destination to reduce costs to individual shippers.
  • Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
  • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries regulations.

Key Skills:

  • Experience of Freight Forwarding or transport industry would be advantageous.
  • Experience working in a customer service led & administrative role.
  • Excellent communication with a strong focus on excellent customer service and relationship building skills.
  • Understanding of hauliers and trade lanes.
  • Organisation and prioritisation skills.

This is a fantastic opportunity to join a global and continually growing business with opportunities to develop yourself and grow.

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