Support Services Engineer - Manchester, United Kingdom - Content+Cloud

Content+Cloud
Content+Cloud
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Location:
Manchester


Contract Type:
Permanent


Hours:
Full Time


Salary:
£27,000 per annum

Join Us

If you thrive in an environment where collaborating with a team is encouraged and engaging with clients on-site, then you have come to the right place.

You're an experienced Support Engineer residing in Manchester and able to make occasional client site visits in and around the Northwest area.

You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry.

This means working with latest technologies and supporting users is something you'll look forward to.

You're well aware that a typical day will include providing second-line support and hands-on user and desktop support, troubleshooting, and hardware break/fix.


Reponsibilities:

Taking ownership and managing tickets through resolution or escalation is something you know all too well.

You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.

With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.


Requirements:

Your career progression is important to you, and to us.

You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you.

You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services.

With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.

You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.


  • M365 Platform (O365, Teams, Endpoint Management) Is a key requirement
  • Azure
  • User administration within Active Directory/Azure Active Directory
  • In Tune
  • Windows Desktop and Server OS/Hardware
  • Endpoint Security Products (Mimecast, Bitdefender)
  • Remote/Virtual Desktops (VDI/AVD/Citrix)
  • Formal IT qualification, ideally Microsoft Certifications massively advantageous
  • Experience of hardware break fix (pcs, mobile devices, printers)
  • Clean and valid driving license and car as the role will require travel to/from client sites.


You may have experience of the following: Support Services Engineer, 1st Line Support, Technical Support Engineer, Customer Success, 2nd Line Support, Solutions Engineer, Application Support Engineer, Helpdesk Engineer, Product Support Engineer, etc.

REF-205605
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