Claims Assistant - Bridgend, United Kingdom - Tokio Marine HCC
Description
Due to the continued
growth of our Bridgend office, we are looking for Claims Assistants to join our growing team.
Job Purpose:
To assist and participate in the day-to-day operations of the claims department by ensuring accurate and timely completion of all allocated duties including:
Scanning/indexing, new claim set-up to system, new claim reserving/acknowledgements, managing diary, instructing experts, entering payments to system, data entry and general ad-hoc assistance where reasonably required.
Principle Accountabilities:
- Adopts and positively displays displays TMHCC 'Good Company' ethics at all times.
- Undertakes general office administration and all other duties accurately and on a timely basis and in accordance with department service level agreements.
- Amends claims reserves and enters payments on the claims system.
- Actions claims diary system.
- Scanning & Indexing.
- Assists with data entry in accordance with preagreed targets, as directed.
- Assists claim bordereaux uploads/changes, as directed.
- Liaises with Underwriters, brokers & clients where required, in order to successfully complete job requirements and responsibilities, where reasonably required.
- Practices teamspirit and customer/quality philosophies at all times.
- Ensures customers are treated fairly at all times.
- Provides support wherever possible to fellow TMHCC team members, as appropriate and as reasonably requested.
- Ensures immediate referral to Claims Manager of all complaint issues arising.
- Practices & promotes at all times TMHCC Group and local core values, to both internal & external contacts alike.
- Demonstrates a willingness to work any such additional hours as may be necessary to fulfil the employee's duties, as reasonably required.
- Adhoc duties as reasonably required.
Skills and Experience Specification:
- Motivated with good interpersonal, and communication skills.
- Enthusiasm, tact, diplomacy and flexibility.
- Keyboard/PC and Microsoft 'office' skills.
- An awareness and demonstrated willingness to practice customer care and quality philosophies.
- A willingness to work both as part of team and on own initiative, as necessary.
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