Inbound Customer Service Advisor - Gateshead, United Kingdom - MTrec Recruitment

MTrec Recruitment

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MTrec Commercial's New Opportunity

MTrec Commercial is currently representing our long-standing customer service client as they are now looking to recruit a range of customer service professionals to support their truly prestigious client.

You will be given an excellent training programme in Newcastle, with state-of-the-art facilities and safe working/social distancing measures in place.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career.

The company are looking for committed and hard-working customer service orientated individuals who are lookingto secure a long-term permanent contract.

Rewards and Benefits on offer;
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Superb team culture:

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Excellent training programme:

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ExcellentNewcastlelocation:

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Friendly team structure and management:

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Opportunities to secure a permanent contract after 12 weeks:

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Immediate start dates
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Rates of pay are £9. 50per hour for over 23 and £ 9.18per hour for under 23-year olds
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Part Time positions are available, though you must complete the training programme which is full time hours for the first week.

The job you'll do;

Listen to customers in a calm and professional manner, understand their issues and problems and provide the right solutions until they are happy.
You will be expected to take the initiative and rise to different challenges each day.
Where necessary provide support and guidance to customers to help them with their transactions and purchasing decisions.
Work in a fast paced, target focused environment constantly striving to ensure you are providing the best service possible.
Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.
You will be available to work 5 days out of 7 days, Monday to Sunday between the hours of 08:00 21:00, though only 8hour shifts.

About you;
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Experience within customer services, this could be from retail, hospitality, inbound customer service positions, care sector we are looking for the right transferable skills
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