Head of Operations - London, United Kingdom - Apollo

Apollo

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location: 1 Bishopsgate, London EC2N (Hybrid working)

Who we are:

Apollo is an independent specialist (re)insurer launched in 2009 to provide high quality products and services to clients, brokers, and capital partners at Lloyd's.

The Apollo name recognised the success of one of its founding investors Neil Armstrong, who in 1969 was the first person to land on the moon.

Along with Jim Hays, Neil saw the opportunity to build a differentiated service provider at Lloyd's.

Today, Apollo is a team of more than 200 colleagues, servicing clients, partners and brokers from across the globe through its unique augmented underwriting approach.

_ "We attract and retain the highest quality talent by developing a team atmosphere where opportunity exists for our employees and partners." David Ibeson, Group CEO_

Your Role:

An exciting role supporting Apollo on our collective journey to success we are seeking a Head of Operations to support the Chief Operating Officer and the Operations Team.

The role provides opportunity to build an In house service Team and MGA frameworks and opportunity to implement a framework.

This position will be will be key to developing a service orientated mindset including key projects, including building out the Credit Control function at Apollo.

What you'll do:

Take ownership of Business Continuity/ Operational Resilience for their area of responsibility as stipulated by the business and complete all relevant documentation within company agreed timelines
Make reassemble time to attend training and exercises as stipulated by the business
Make sure that line managed staff attend agreed training and exercises when designated to do so
Provide resemble time for all line managed staff to attend training and exercises as provided by the BusinessonBusiness Continuity/ Operational Resilience
Take reasonable steps to ensure that the business of Apollo is controlled effectively
Take reasonable steps to ensure that the business of Apollo complies with the relevant requirements and standards of the regulatory system
Take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively
Acting with due skill, care and diligence
Be open and cooperative with Lloyd's, the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standards of market conduct
Any other ad hoc tasks as may be defined by the Chief Operating Officer

What we are looking for:

The right level of person would have the desire and ability to be handson as well as delivering to the strategic needs of the position.
Ability to manage and improve the organisations outsourcing relationship(s) or Vendor Management partnerships.
Comprehensive knowledge of Lloyds market from Operations perspective with specfic focus on Underwriting, Claims, and Delegated Authorities.
Knowledge of Central Market Services/ Joint Venture, DXC
Knowledge of Records Management Systems (RMS)
Data entry (Vendor/ outsourcing partner)

What you will get in return:

As well as your salary, this role offers a discretionary bonus plus a broad range of benefits, including Non-Contributory Pension, Private Medical & Travel Insurance.

Our Commitment to Inclusion:

Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data driven decision making and collaboration to every relationship and every risk.

To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve.

That is why we're focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference.

Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

We offer a range of support and run a programme of events and training that recognise the challenges and opportunities relating to diversity.

Hybrid & flexible working:

At Apollo Hybrid & Flexible working is fully embraced.

We understand that no one colleague is the same and that each of us has our own responsibilities and roles outside of our working life, meaning we actively support and empower employees to manage this within our flexible working guidelines.

Reasonable Adjustments:

**Thank you