Operations Assistant - London, United Kingdom - Wilson James

Wilson James

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.

With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.

As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Operations Assistant to join us at our client site in London.

Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place.

Alongside this are modern gardens giving the site a unique feel.

As an Operations Assistant you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

What do you get from us:

Shift Pattern
Monday-Friday 08.00am-18.00pm

Pay:
£18.30 per hour

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Lifestyle Benefits

Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

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Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
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Health and Wellbeing

Life assurance scheme, access to mental health support specialists

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Specific site benefits - Cycle parking

A typical day in the life as a Operations Assistant:

Provide operational support with a focus on scheduling, rosters, and Timegate management.
Maintain and update daily, weekly, and 16week forecasted rosters for all staff.
Handle shift rostering, resourcing, and shift allocation management.
Ensure no employee works more than 8 straight shifts without management approval.
Anticipate gaps and source cover in collaboration with DSM/TL and Area Supervisors.
Ensure no shifts are open under 10 days in advance, coordinating with Duty Security Manager (DSM).
Manage the bench team roster in accordance with DSM and Area Supervisors.
Act as the second line for quotes, procurement, ad hoc budget management for Property Managers.
Ensure manpower resilience is maintained at plus 10%.
Handle staff portal requests, including holidays and overtime request approvals/rejections.
Update Timegate to reflect holidays, forward rostering, and fill shifts.

What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.

DS licence
Demonstratrable data inputting and administration skills.
Excellent verbal and written communication skills
Possess strong interpersonal skills.
Excellent customer engagement skills.
High level of attention to detail.
Strong IT Skills with ability to use data to created reports and statistics. 365, Excel, powerpoint,
Demonstrate the ability to think and act quickly in emergencies or under pressure.
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance.
Possess demonstrable and proven experience using Timegate and scheduling a large workforce.

Desirable