Control Room Operator - Coventry, United Kingdom - Samsic UK

Samsic UK

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our Samsic UK Security family? Then this role may be for you

We have an exciting opportunity for a Control Room Operator / Resource Planner to join our team in our Coventry office.

The purpose of the role is to provide an efficient and professional Control Room Duties and Resource Planning to Samsic UK Security's clients as specified, demonstrating the highest levels of Customer Service; the role is vital in making sure each site has fully trained staff available to complete the contractual requirements.

As a Control Room Operator/Resource Planner you will be contracted to 42.

5 hrs per week and work over a shift pattern as per below:

Week 1: Monday
Friday 06:00 14:30

Week 2: Monday

Friday 13:30 22:00
Pay Rate: £30,000pa (£13.54 p/h)
Maintaining records including holiday, sickness, hours of attendance at work
Manage last minute sickness and planned absence
Manage Bradford Factor
Approving annual leave
Manage regional rotas and support cover
Manage last minute client requests
Dispatching alarms to our Response Teams
Payroll preparation and processing
Managing wage queries
Staff welfare calls
Liaising with clients
Updating spreadsheets, running reports and updating databases
Sending out KPI's on a daily, weekly and monthly basis
Working closely with the service delivery manager and Operations Manager

Essential Requirements:

Right to work in the UK
Strong customer service skills
Strong written and verbal communication
Ability to work under own initiative
Good organisational skills
Good Working knowledge Microsoft packages

In order to work for Samsic UK you MUST fulfil the following criteria:

Have an unrestricted right to work full time in the UK for a minimum period of 12 months
Be fluent in spoken and written English
Have a fiveyear checkable work history
Must have a working knowledge or Microsoft products Excel, Word etc.

Benefits:

Full training
Apprentice scheme available to all
Reward and recognition scheme
Career development plan
Pension scheme

Founded in 1986, Group Samsic has grown to meet an ever-growing need for Total Facilities Management. Now in 2021 the group boasts 70,000 employees Europe wide with an annual turnover of 2.4bn. euro. Samsic UK provided Security, Cleaning and Support Services to 750 clients at over 1700 locations in the UK.

Our network of 14 regional offices ensure our clients are given our closest support and attention; and our 3000 highly skilled employees help us to develop a business of substance that meets client need and expectation while e constantly expand our presence in the FM Sector.

Job Type:
Full-time