Shift Leader - Watford, United Kingdom - Mitie

Mitie

Verified Company

Watford, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract:
Permanent

Type:
Full time

Hours: 40 per week

Salary:
£14.00 per hour

Location:
West Hertfordshire Hospitals NHS Trust - Watford - Watford General Hospital, WD18 OHB

Main Duties

Ensures delivery of services in line with contract requirements and Company expectations.
Ensures compliance with MITIE Catering's Operations Manual and Client policies and procedures by all.
Creates and maintains a healthy safe and secure environment for all patients.
Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
Responsible for ensuring there are adequate staffing levels across the department inline with contract specification and demand
Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action
Ensures that the department achieves and improves on service delivery targets in line with agreed KPIs.
Manages and develops Patient catering team to ensure an exceptional service is delivered always.
Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
Fully responsible for purchases and stock control. Develops processes to ensure all service provisions are captured and billed correctly
Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

What we are looking for

Has a strong standard of both literacy and numeracy skills.
They have knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology.
Has developed excellent written, verbal communication and negotiation skills to support them in their role.
Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders
Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
Strong creativity skills with an ability to think beyond their processes & procedures with a passion for driving high standards, within their environment.
Can effectively plan and manage own workloads, however understands when to ask for support when needed.
A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business.
People Management Skills
Represents Mitie and the client always in a professional, courteous and confident manner.