Reception Coordinator - London, United Kingdom - Holland Park Surgery

Description

Duties and Responsibilities Management Duties 1. Supervision of the reception team and function as a whole 2. Training of new reception team members in line with departmental/Practice policies and procedures, ensuring ongoing reviews are conducted 3. Ensuring the planning and implementation of the departmental staff rota 4.

Organising and chairing weekly reception meeting and taking minutes Telephone Duties 9. Making appointments 10. Taking requests for prescriptions 11. Giving out results 12.

Ambulance transport bookings 13. Home visit requests 14. Deal with general enquiries and complaints 15. Contacting other providers 16.

Ensure answering machine service for out-of-hours information is directed appropriately switched to answer machine at close of business and back to Practice each morning.

Reception Duties 17. Register new patients and temporary residents 18. Greet and direct patients and visitors 19.

Making appointments 20. Handing out prescriptions 21. Ensure outstanding queries are explained and handed over to next shift, as necessary 22. Respond to needs of doctors and nurses during surgery 23.

Collect payments from patients for non-NHS services 24. Deal with general enquiries and complaints 25. Scanning documents 26. Making sure all electronic documents are filed appropriately 27.

Checking link, including deduction requests and FP69 28. Checking daily out of hours tasks 29. Pulling Lloyd George envelopes when requested by doctors Prescriptions 30. Dealing with requests for repeat prescriptions 31.

Raising prescriptions as per Practice protocols 32. Dealing with queries relating to repeat prescriptions General 33. Input and extract information from Practice computer system 34. Observe health and safety guidelines at all times 35.

Any other reasonable duties as necessary