Customer Service Advisor - Liverpool, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My Liverpool City Centre based client is looking to recruit Customer Service Advisors to work on their inbound financial services campaign.

The role is offered on a Monday - Friday basis, 9am - 5pm offering a basic salary of £21,000 with the opportunityto boost your salary with profit shared and personal performance based annual bonus.

As an inbound Customer Service Advisor you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction.

The main duties and responsibilities of the role include

Endeavour to provide a seamless and effortless experience to customers when dealing with complex queries
Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience
Have the customer at the heart of everything you do
Be proud of the service that you offer and strive to do everything you can to help be willing to go the extra mile
Take ownership of issues and see them through to resolution
Communicate in an open and honest way
Pay attention and ensure that all requests are acted upon and all details are accurately recorded.
Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business.
Have a want to support and mentor new members of staff through floor walking and sharing best practice