Customer Service Scheduler - Edinburgh, United Kingdom - Agilico Workplace Technologies
Description
Location:
Edinburgh
Salary:
Competitive + Benefits
Working Hours:37.5 per week (Monday to Friday)
Contract:
Full time, Permanent
Role-Grade:2A
Capital Document Solutions, as part of the Agilico Group, is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements.
Our expertise and experience spans four key areas:
Managed Print, Information Management, Agile Working, and Telecoms & IT.
We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.
Role Responsibilities:
- Manage, monitor and prioritise the daily schedules of fieldbased Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed SLAs to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Liaise with 3rd party suppliers
- Assisting customers with simple user fixes over the phone
- Various administrative duties
Skills & Experience:
- Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multitask and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word
Benefits:
- 23 days holiday plus bank holidays, rising to 28 days
- Stakeholder pension scheme
- Benefits hub
- Healthcare cash plan
- Cycle to work scheme
- CSR Volunteer Day
- Life Assurance
- Referral bonuses
- Comprehensive EAP scheme
- Flexible working arrangements
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