Scheduler - Ryde, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Ryde, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Scheduler

Location:
Ryde

Hours: 40 hours per week

Salary:
£27,000 - £28,000 per annum
Benefits: 23 Days Holiday rising with length of service, Pension and Life Assurance

KEY RESPONSIBILITIES

To ensure that all works are efficiently and effectively resourced and managed from the point of receiving the order to the successful completion.
Plan for future jobs and appointments whilst anticipating our capability to meet the demand through resourcing of operatives and subcontractors.
Contacting tenants and building users to book in works to ensure that we consistently meet contracted response times.
Raising any concerns with the Contract Manager so that proactive plans are made.
Allocating the right operatives, based on their skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times/response times and minimise travel and unproductive time.
Highlighting issues and trends to the Supervisors/Contract Manager in relation to quality of workmanship, or task productivity where the expected demonstrated time for the trade and task has been exceeded.
Ensure the Job Management Systems, and any other system(s) used to deliver the service, are updated in a timely and accurate way.
Constantly monitor the appointment screens and statuses to identify potential issues before they happen to make the correct decisions to rectify and own the issue through to resolution pulling on the Supervisors or Contract Manager if required.
Proactively manage operative annual leave and training requirements to ensure a consistent delivery of the service by having enough resource available
Complete and provide job updates and performance data to clients as required, including monthly reporting.
Lead improvement projects to improve the service delivery to our clients.
Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas.
Supervising a small team of administrators to undertake scheduling and costing works.
Manage the complaints and recall processes.
To be willing and able to participate in the outofhours escalation

This is not a list of everything you will do, above all we want you to be flexible and to contribute fully within abilities to enable Mountjoy to achieve its goals so be prepared to do whatever your job requires.

SKILLS REQUIRED

Be proficient and confident in your use and adaptability to a range of IT systems to include, but not limited to MS Office and our own bespoke job management system.
Able to organise, prioritise and schedule jobs to meet appointments by planning into the future using the measures of the job management system, and able to organise staff and operative rotas/leave to meet appointment demand.
Be confident and adaptable in your ability to be able to talk to clients, tenants, building users, operatives and subcontractors in quick succession.
Comfortable in a changing and evolving environment demonstrating a level head to the team and enjoy the challenge.
Be effective in communicating with your staff so that they understand what they need to do and why.
Be a team player by understanding what it is to be a part of a team, sharing experiences and learning.