Retirement Living Assistant - Liverpool, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Retirement Living Coordinator

Permanent job role

Full Time 37.5 hrs per week

Based in Liverpool / Merseyside cluster

Salary £21,255 per annum

Working Pattern Monday - Thursday 9-5
**Salary £21,255 Per annum

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

Ensuring occupancy targets are met, through lettings and refurbishments of properties.
Meeting rent collection and arrears targets.
To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,
Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
Monitoring and reducing issues of antisocial behaviour within services.
Clearly communicating customer responsibilities and tenancy compliance.

So, who are you?

Relevant experience of working with older and vulnerable people.
Experience of housing management duties.
Experience of liaison with agencies/partner organisations.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Role Profile

Accountabilities or "What You Have to Do"

Facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside's performance standards.
Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes.
Day to day monitoring of service level agreements with partners.
To be part of a staff team that is committed to 'best practice' in the social housing field.
Ensuring occupancy targets are met, through lettings and refurbishments of properties.
Meeting rent collection and arrears targets.
To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,
Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
Monitoring and reducing issues of antisocial behaviour within services.
Clearly communicating customer responsibilities and tenancy compliance.
Working with colleagues to maintain good links with the local neighbourhoods.
Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.
To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
To ensure that the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times
Provide information to assist new customers on services within schemes and local communities.
Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
Encourage customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community.
To travel, across the designated patch to deliver an effective service,
To observe the company's code of conduct and maintain the highest standards of professional integrity.
To provide a highquality customer orientated service, championing the Riverside Service Style practices.
To ensure compliance with Riverside's Equality and Diversity policy, in respe