Complaints Officer - Bromsgrove, United Kingdom - JS Talent Recruitment Specialists
Description
Complaints Officer - Temporary 12 Weeks
JS Talent are working with a well-established organisation based in Redditch. This is an excellent opportunity to work as a Complaints Officer for 12 weeks on a temporary basis
As a
Complaints Officer you will be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services.
Key Responsibilities of a Complaints Officer will include:
- Strong background in customer service or complaints
- Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
- Knowledge and experience of managing and deescalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
- Experience of customer involvement and engagement in resolution of problems and issues and design of services
- Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomes
Benefits of a Complaints Officer
- Monday To Friday 37hrs
- Temporary for 12 Weeks
- Weekly Pay
If you think you have the skills and experience that my client is looking for then please call Jane on or get in touch and click 'APPLY' today
Job Types:
Full-time, Temporary contract
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Worcestershire: reliably commute or plan to relocate before starting work (required)
Experience:
- Administration: 3 years (required)
Work Location:
In person
Reference ID:
jane/Nic
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