Strategic Account Director - London, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Strategic Account Director

Location:
London Based with UK wide travel Sector/ Business area:

Overall Purpose of the Role
The role holder will act as the main point of contact and key advisor to our client.

Utilising and interpreting data, they will guide their team and client, formulate future strategies, develop programmes and execute business decisions.


You would oversea the following services on portfolio:

  • Ground floor Reception
  • Client floor Reception
  • Hospitality meeting rooms
  • Vending
  • Retail
  • Fine Dining
  • Staff Restaurant

Key Responsibilities:


  • To develop and lead a team of Managers and Ambassadors to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally.
  • Strategy and program development, financial management, project mobilisation and defining a culture of excellence in the service and experience of the operation.
  • Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to.
  • To utilise and interpret data to make informed business decision and formulate future strategies.
  • Align processes, resourcesplanning and department goals with overall strategy
  • Monitor and analyse industry trends and market changes

Key Skills and Experience


This position will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.


  • Strong influencing, coaching and people development skills
  • Experience of leading and managing large and complex teams over multiple geographical locations to deliver results
  • Is a selfstarter. Is excited about food, service and people and has their finger on the pulse of what is current and trending.
  • Able to quickly build partnership relationships with key stakeholders
  • Ability to drive change with effective project and stakeholder management skills
  • Experience of working with a client group based in multiple locations
  • Excellent written and verbal communication skills
  • Proactive, pragmatic and commercial approach

People

  • Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
  • Demonstrate the ability to provide clear direction to individuals and teams
  • Manage change processes effectively, supporting business goals and encouraging others through change
  • To recruit, manage and develop a highperforming team.

Client Relationships

  • Develop and maintain relationships with clients, guests, decisionmakers, understanding their drivers and the nature of their business
  • Understand and deliver all contractual terms
  • Prepare detailed Service Level Agreement mechanism which is completed each quarter to desired standards in consultation with client and on an ongoing basis
  • Communicate regularly with client (as agreed) to include formal meetings with agendas and minutes
  • Prepare detailed monthly report including key operational statistics, service related topics and staff updates
  • Liaise with the client and act on remarks/requests in line with company policy in a timely manner

Health & Safety

  • Manage the H&S performance inline with company policy and with support from Compass H&S specialists.
  • Ensure that all appropriate HSE information, instruction, training and supervision is provided to all employees within your control to enable them to carry out their work safely and effectively to include all mandatory training courses for your team


Take reasonable care for your own health and safety and that of others who may be affected by what you do or what they fail to do.


Finances

  • To take full ownership of the commercial performance of the account and the preparation of monthly finances.
  • Deliver the profit through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
  • Continually review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
  • Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
More jobs from Search Consultancy
See all jobs of Search Consultancy