Customer Success Associate - Bognor Regis, United Kingdom - Personnel Selection

Personnel Selection
Personnel Selection
Verified Company
Bognor Regis, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client has an exciting opportunity for an enthusiastic
Customer Services Executive to join their dynamic team.


Location:
Bognor Regis


This company are a pan-European book printer and distributor with 17 manufacturing sites based within the UK, France, Germany, and Spain.

They work in numerous markets including Trade (printing millions of Harry Potters), to printing books for the academic and educational markets delivering school books and books on demand.

The business is growing, and they are looking for energetic, creative, innovative team players to join them.


The position involves:

  • Owning the delivery of service to the Customer by setting out and managing customer expectations;
  • Actively advise, engage and empathise with the customer to deliver well thoughtout, well executed on time solutions;
  • The role is both inward
- and outward-looking and has a key role in a culture of service. The Account Executive is expected to communicate and manage relationships (internal or external) with the same high professional standards, attention to detail, and professional courtesy;

  • Analyse quality of customer files and upload into Workflow;
  • Produce accurate Work Instructions and Prices;
  • Share responsibility for answering the overflow telephone line with other team members;
  • Ensure correct operating procedures are followed;
  • Maximise quality and ensure spoilage is contained with set parameters.
  • Demonstrate a commitment to providing a superior customer service experience
Work as part of a team and demonstrate a "can do" attitude to meet schedules. Qualities include integrity, honesty, inspirational, flexible, innovative and with the ability to empower others and be empowered
Strong written and verbal communication skills, ability to communicate clearly within a team, to listen and to instruct
Good admin and IT skills, with the ability to grasp the technical job demands
Able to organise/schedule own (and other's) time/activities and to monitor progress and to stay on top of workload
Excellent attention to detail
Good numeracy and literacy skills
Previous experience within book manufacturing, printing or allied industries will be advantageous


Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 6 months


Salary:
£10.90-£11.12 per hour


Benefits:


  • Company events
  • Free parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Bognor Regis: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person

Reference ID: 300403/4/NPH/BOG

Expected start date: 24/07/2023
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