Contact Centre Agent - Fordingbridge, United Kingdom - Comdata Group London

Comdata Group London

Verified Company

Fordingbridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Agent

Job Title:
Customer Service Agent

Clients:

TBC

Salary:
£20,800

Location:
Comdata Group UK, Ringwood

Working Location:
Hybrid

Hours:40 hours per week

Main Purpose of Role

Comdata Group UK is pleased to offer this opportunity working on behalf of a national brand to provide exceptional customer service across multi channels.

As a
Contact Centre Agent, you are in the best position to support our customers to achieve the best from our products, providing support information and assistance across a number of different communication channels.

We value you as an individual and want you to realize your aspirations. You have a voice and your opinion counts.

We give you the challenge and support you need and you are able to shape your own career according to your strengths, skills and personality.

Working with us enhances your professional development at all stages of your career. Few firms offer the same breadth and quality of work, responsibility and experience.

We recognize and reward your high performance and you have the opportunity to excel, progress and share in our success.

We are clear on what we expect from you and what you can expect in return.

The primary mission of the Customer Service Agent is to handle all incoming customer calls in line with our quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and brands products.

Exceeding the customer's service expectations while converting phone calls into reservations.

Our
Contact Centre Agent are true ambassadors for the company, with a passion for what they do. You will be a key member in supporting customers to achieve the best of our product.

Skills Requirements

Breathe great Customer Service and understand how important it is to put the Customer at the heart of our business and interactions.
Strong Sales Skills, persuasive, "selling" (rather than "telling")
Being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are

Customers are kept informed and help navigate them on their journey with us.

Highly Customer Service Oriented with adherence to established guidelines and procedures
Have a passion for helping others and an ability to persuade and communicate with people on different levels.
A logical approach to resolving issues.
Ability to work in a Fastpaced environment
Significant experience of working with Customers, either face to face or remotely / phone.
Proficient in computer technology and systems
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail

Who are Comdata Group?

COMDATA GROUP UK
8 Harbour Exchange Square, London, E14 9HF

Skill Detail Responsibilities Current Work being performed

Accuracy and Attention to
Handle Incoming, outgoing:
Handling customer contacts detail calls.
Excellent Computer
Customer support in regard to

Quick learner and ability to work

Customer service queries pre service and post service under pressure issues.
Team Player and refunds additional charges
Effective Communication,
Collection tasks Handles alerts task daily. active listening skills
Business and Customer
Carry out security checks and

Orientation validation of New Customers

Opening tickets in events of
Analysis and Decision making system breakdown
Planning and Organising
Able to identify issues and take ownership until is resolved.
Ability to work on initiative
Professionalism and Resilience
Highly Organised with the

Ability to Prioritise,
Accountability

COMDATA GROUP UK
8 Harbour Exchange Square, London, E14 9HF

Why work for us?

Comdata working culture of fun and sociable team environment
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £400 +
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme

Operational Days and Hours
With given notice, Comdata reserves the right to change your working hours.

Comdata operational hours are 8am - 8pm Monday to Sunday, this role will be on a rota bases covering 40 hours per week.

Systems & Training

Full training will be given by Comdata and will include supporting on-going training requirements for the duration of the project.

You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

Opportunity for Growth
Across the campaign