Regional Dedicated Cover - Newcastle upon Tyne, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction
We are looking for a
Regional Dedicated Cover to join our Rapport team.

You will be based in our client's fantastic office in Newcastle but will also frequently travel to other regional offices in Scotland.

Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building.

You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

_This is a full-time, permanent role (40 hours per week). You will be working from Monday to Friday on a shift rota basis between 7 AM and 7 PM._

Main responsibilities

The overall purpose of the role is ensuring the delivery of the highest-level client care and service to all internal employees, clients, and directors.

Providing cover to several locations, including office, reception, and floor management
Meeting and greeting clients, customers, and visitors
Reporting of all facilities related issues, including health and safety
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Have an excellent command of English, verbal and written
Possess excellent time management skills and the ability to work independently under pressure
Be innovative, adaptable, flexible, proactive, organised, detailoriented, processdriven, and resourceful with a cando attitude
Display excellent personal presentation and interpersonal skills
Have passion to deliver excellent guest service in everything that they do
Preferably have previous experience in frontofhouse within a luxury hotel, premium airlines, or a corporate business environment

About The Company

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for i