Customer and Retailer Care Advisor - Consett, United Kingdom - ERWIN HYMER GROUP UK LTD

ERWIN HYMER GROUP UK LTD

Verified Company

Consett, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a looking for
fantastic opportunity to work as a
Customer Care Advisor, with a leading manufacturer?

Do you want to join a business that makes products for people that are going places and is going places itself?

We may have just the role for you

Who are we?

As a leading manufacturer of Caravans, Campervans and Motorhomes, employing over 580 staff at our Consett site, our thriving manufacturing plant is at the heart of our company.

Erwin Hymer Group UK build the biggest and best-known brands in the sector: Elddis, Compass, Xplore and Buccaneer.

Our company is part of German-based Erwin Hymer Group and owned by US giant, THOR Industries, Inc., the
World's largest leisure vehicle manufacturer.

What you can expect
Salary £23,322

Generous Company pension

Private Medical Cover

25 days holiday + 8 bank holidays

39 hours per week

Mon - Thu 8:00am to 5.00pm

Fri 8:00am to 1:00pm

Free Onsite parking

Employee Benefits Hub giving access to discounts at thousands of partner brands

Cycle to work scheme

Site based role

About the role

You will be working as part of the Customer and Retailer care team, providing excellent customer service through a high-quality speed of response.

The team processes warranty claims, identifies parts, and handles customer correspondence and telephone calls.

You won't be dealing with all of these areas at once, but you could have the opportunity to develop your knowledge and progress into different areas of the team.

Dealing efficiently and effectively with all types of Customer & Retailer telephone calls and correspondence including letter writing and warranty claim handling
Ensuring all queries are followed up in a timely manner
Liaising with all relevant departments within the company to resolve customer issues, ensuring timely answers to queries
Working as part of a team responsible for processing PDI's, Warranty claims and Aftersales order forms
Covering reception duties as and when required, dealing speedily and accurately with incoming telephone calls via the switchboard and greeting visitors
General office duties which will include handling incoming and outgoing post, scanning, filing and photocopying

What are we looking for?

GCSE in English and Maths or equivalent
Understanding of IT systems
Knowledge of Microsoft Office packages e.g. Word, Excel
Experience of dealing with difficult situations regarding customer service
Excellent verbal and written communication
Strong organisational skills
IT literate
Ability to build up collaborative working relationships (both externally and internally)
Ability to work effectively under pressure
Ability to be resourceful and proactive
Ability to work without supervision, on own initiative and prioritise tasks
Flexible, reliable and adaptable
Good Time management