Account Manager - London, United Kingdom - Kelly Services

Kelly Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role:
Account Manager

Salary:
£31,200 - £39,000 annual

Shifts:
Monday to Friday, 37.5hrs per week

Temp role until end of June 2023)

Location:
London
Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.

Roles and Responsibilities

Implement Key Account & Client Management programs and policies to retain and strengthen client relationships and meet business needs
Track the alignment of the Key Account & Client Management activities to retain and expand current customer relationships
Implement and execute high quality customer service and issue resolution in order to retain current clients
Implement, execute and maintain Client engagement activities, including identifying client business requirements and preparing proposals and quotations
Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies
Collaborate Industry

- specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.

Participate in driving transformation and change of Key Account & Client Management practices
Differentiator
Work independently with limited supervision
Problems faced are difficult and could be complex
Management Responsibility
Individual contributor and may act as a lead to the team by helping them coordinate and organize tasks
Leads the work of project teams; may formally or informally train junior staff
Stakeholders may influence others within the job area through explanation of facts, policies and practices
Support and interact primarily with colleagues of own function
Build relationships and understand customer and key stakeholders interests and concerns
Address complex task

- related issues using existing solutions

Skills required

Internship or professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Experience Level 6 years
Education Level Bachelor's Degree or equivalent experience/qualification
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Professional certification (ex: from Strategic Account Management Association)

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.