Contract Support Coordinator - Liverpool, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working for a well respected, established business.

Permanent, full time role with great benefits.

About Our Client:

Our client are specialists within the field of fire and security, and are regarded as market leaders due to the effectiveness and professionalism of their team.

They are front-runners within the industry and specialise in designing, installing, commissioning, maintaining, and swiftly responding to emergencies for a wide array of safety and security systems.

if successful, you can expect the following to be apart of your day to day duties:

Handling new Calls:

Receiving incoming reactive calls from customers and managing them in a suitable manner.
Keeping Customers Informed:
Promptly notifying customers about estimated arrival times and providing regular updates on the progress of ongoing tasks.

Collaborating with Departments:

Collaborating with various departments to provide expert solutions across all facets of service delivery, ensuring a professional approach.

Document Verification:

Reviewing engineer and subcontractor paperwork meticulously to guarantee the accuracy and completeness of all service and maintenancerelated activities.

Asset Gathering Process:

Ensuring the accurate completion of tasks related to asset gathering, contributing to effective service and maintenance processes.

Contributing to Contract Management:

Offering support and aid in managing all products encompassed by a specific contract.
Ensuring the proficient execution of service and maintenance agreements, aligning with agreed Service Level Agreements (SLA) and Key Performance Indicators (KPIs).

The Successful Applicant:

Our client are looking for someone who:

Preferably has a good knowledge of a help desk telephone system & ad hoc administration duties.
Exhibits a strong sense of geographical understanding and showcasing proficiency in prioritising workloads for engineering teams.
Is comfortable processing and uploading data onto systems.

What's on Offer: