Vendor Management Specialist-senior - Nuneaton, United Kingdom - FedEx Express EU

FedEx Express EU

Verified Company

Nuneaton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Summary:

Contract:
Permanent

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

We have a rare and exciting opportunity for a
Vendor Management Specialist-SNR based in UK, France, Belgium or Germany.

As a Vendor Management Specialist, you will be responsible for:

Driving Harmonisation of processes amongst Customer Experience Vendors in Europe
Proposing changes in contractual KPIs
Creating, maintaining and sharing training material
Reacting on business changes by validating impact on Vendors and setting up an Action Plan to implement respective changes on processes
Communicating new content and processes
Performing quality audits
Driving and performing monthly quality sessions to be calibrated with the vendor on expected quality
Participating on Quarterly Business Reviews
Analysing Customer Satisfaction Surveys
Liaising with L&D; P&E; CED and CE-OPS on Monthly Quality-ImprovementPlans

To be successful in the role you will have/be:

1-3 years relevant experience
Strong organisational skills
Ability to problemsolve
Strong influential skills to all levels
Excellent presentation skills
Ability to plan and carry out tasks without supervision and guidance
Excellent verbal and written English

In return we offer full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

Qualifications:

Language:
English: Comprehension

Additional Information

Posting Date: 7-Feb-2024

Closing Date: 9-Feb-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.

Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.