Senior Customer Consultant, People Advisory - Belfast, United Kingdom - EY

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tax - People Advisory Services (PAS)**
Integrated
Mobility Team (IMT)
Senior
Customer Consultant - Job Description**Our People Advisory Services (PAS) business is focused on people management and our mission is to help our clients get it right in all its facets - reward management, global mobility, HR transformation, legislative compliance and much more.

In Mobility, we help our clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce and create solutions to support their mobile programmes.

Working within PAS IMT you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

We're counting on your unique talent to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

At EY, the Senior Customer Consultant will work alongside and report to Managers and Senior Managers to coordinate and manage countries across the EY network to ensure Global Mobility services are delivered and that agreed KPIs/SLAs are met in an efficient and cost-effective manner.

You will provide administration support to global teams and provide a first-class customer service experience to our clients and internal stakeholders.

The role is inclusive of both globally coordinated accounts and UK Tax compliance engagements supporting the non-technical elements of compliance.

In this client-facing role you'll hold key responsibilities for day-to-day account operations and engage directly with client mobility contacts.

Your key responsibilities
In your role as Senior Consultant, you will have responsibility for:

Day to day client relationship contact and delivery of positive relationships with EY stakeholders and Teams
Supervision of the day to day delivery of services & reporting within the parameters of a detailed scope of services and service level agreement against agreed KPIs & SLAs
Support Management with the resolution of client service issues
Support Management with the financial performance of a client portfolio, including billing support
Support Management with the development of each client engagement within a portfolio through proactive advice on enhancements to processes and engagement improvements
Coaching, training and development of direct reports on the provision of firstclass tax administration support and an exceptional customer service experience

Skills and attributes for success

Client (internal and/or external) focused
Commercially aware with an understanding of the market
Developing leadership skills
Strong attention to detail
Staff development and coaching
Ability to work within tight deadlines in a pressurised environment
Passion for exceptional service delivery
Numerate, articulate and IT literate
Organisational skills and the ability to multitask

To qualify for the role,
you must have:

Proven administration and customer service experience across a range of coordination and/or compliance projects in a fast-paced environment
Ability to effectively manage multiple key stakeholders, internal and external
Understanding of compliance processes and services
Proven experience and track record in engagement operations
Proven experience of supervisory responsibility

Ideally, you might
also have:

Experience in a shared service centre, call centre, operational delivery centre or similar
Inhouse mobility or Big 4 experience
Markets experience
Compensation knowledge
Enhanced technology skills

What we look for:

What working at EY
offers**We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

You'll also be supported by: