Service Advisor - Irvine, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Irvine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arnold Clark Irvine is looking for a Service Advisor.

Your role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop and bodyshop to progress work through the system.
Controlling all computerbased jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
Maintaining customer records such as vehicle details and service histories accurately and efficiently.
Maintaining knowledge of aftersales products and services, upselling where appropriate.
Making sure the customer database is updated and accurate at all times.

Your profile

Essential skills:

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
The ability to multitask and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
Ability to prioritise your workload.
Ability and willingness to work with defined processes and guidelines.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.

Nice to have (but not essential):

Experience of upselling products or services is desirable.

Rewards

Starting from 33 days annual leave
Flexible hours
Toolbox cover
Training provided to become an EV Accredited Technician
Generous employee discounts
Opportunities to review salary twice per year
Private health care and sick pay cover
Maternity and paternity packages

Similar searches:

BMW, Permanent, Full-time, Sales / Customer Service, Competitive

Retailer
Arnold Clark Irvine

Location
Irvine

Salary
£25,740 with up to £37,000 OTE plus benefits

Starts
18 Apr 2023

Closes
26 May 2023

Brand

BMW

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service