Av Support Engineer - London, United Kingdom - IT Talent Solutions Ltd

IT Talent Solutions Ltd
IT Talent Solutions Ltd
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
AV Support Engineer needed to support the AV environment on my clients site. You will be working with the executive management team so you need to have a high degree of exposure.

You will be expected to respond to customer needs, highlight potential risks,have sufficient technical knowledge, high level of awareness to detail - being able to recognise when technical problems are developing.

"
Responsibilities
" Conduct regular meeting room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
" Troubleshoot and problem solve for the staff
" Maintain, service and monitor the use of audio-visual equipment.
" Initiative-taking maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
" Coordinate power-downs/ups
" Coordinate and manage relationships with Client's service desks.
" Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations with our client
" Pro actively building close working relationships with the customer.
" Identifying further sales opportunities with the customer and ensure these opportunities are recorded and delivered to the appropriate internal teams.
" Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
" Any other duties required for the role.


Job Requirements:

" Be articulate, driven, positive with a can do will do attitude
" Excellent verbal and written communication skills
" Comfortable working in an autonomous environment
" Experience in installing and supporting Audio Visual and Video Conferencing solutions
" At least 3 years' relevant experience
" Trustworthiness and honesty
" Ability to work under pressure
" Flexible approach to working hours
" AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
" Knowledge of basic configurations of Cisco codecs
" Basic IT Network Knowledge
" Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment


Required Skills:

" CTS exam qualification
" Microsoft Office Suite experience
" Must be able to talk, listen and speak clearly on telephone
" Availability in response to needs of the customer for installation, maintenance, and equipment malfunctions
" Must have knowledge up to commissioning level
" Technical, analytical, interpersonal and organisation skills
More jobs from IT Talent Solutions Ltd
See all jobs of IT Talent Solutions Ltd