Customer Service Administrator - Park Royal, United Kingdom - Speciality Drinks Ltd

Speciality Drinks Ltd
Speciality Drinks Ltd
Verified Company
Park Royal, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Whisky.
Auction
Whisky.
Auction is a leading online platform for buying and selling whisky, fine spirits, miniatures and memorabilia.

We work with an amazing array of old and rare bottles of whisky, fine spirits and wines, and cultivate relationships with our customers around the world.

Every team member displays knowledge and enthusiasm for the products we're selling, a passion for excellence, creativity and excellent customer service.

Whisky.

Auction is one of four group companies making up the Speciality Drinks Group, and has been part of the Pernod Ricard Group since November 2021.

We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits across the globe. We love what we do and we would love you to come and join us.


The opportunity

Your day-to-day responsibilities will include:

  • Confirming all details regarding order collections and dropoffs with customer (including estimated delivery times and dates, and any specific requirements such as collection notes when required)
  • Meet and greet customers when collecting items for auction
  • Carefully delivering items to customers at the trade desk/car park
  • Communicating with all customers in a professional manner, escalating issues when required
  • Ensuring records of collection/dropoff requests are inputted and maintained accurately
  • Ensure delivery details match up with the orders
  • Answering phone calls in a professional manner

Your blend of talent

  • Experience in a customerfocused, professional environment
  • Excellent verbal and written communication skills to build good rapport with customers
  • Good numeracy skills
  • IT skills; Microsoft Office Suite; Word, Excel, Outlook
  • The ability to multitask in order to meet the required deadlines
  • A teamfocused approach; the ability to build relationships with and provide support to other team members

Desirable

  • Premium Spirits knowledge
  • Wine & Spirits Education Trust (WSET) qualifications
  • Experience of selling luxury or specialist products

_ Applications are to be received by 26 March, however we reserve the right to close the advertisement sooner._


We offer great Healthcare benefits, company pension, staff discounts and 25 days holiday (plus Bank Holidays) to give you some down time.

We're committed to diversity and inclusion.

We promote diversity and inclusion throughout our business.

In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves.

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