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Repairs Customer Service Advisor - London, United Kingdom - Daniel Owen- UK

Daniel Owen- UK

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Contract Type:

Perm, full time

Hybrid Working (2-3 days a week in office)

£24K per annum

East London

We currently have a fantastic opportunity for
a
Customer Service Advisor to join a Property Services Contractor based in East London.

RESPONSIBILITIES

Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
Liaise with clients, operatives, managers, staff and subcontractors in order to provide updates to works and resolving repairs issues.
Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments.
Update and maintain company documents, reports and spreadsheets.
Work independently and within a team to achieve individual and company targets and KPI's, ensuring customer satisfaction
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

LON123

Keywords:
Customer Service, Call Handler, Property Maintenance, Repairs, East London

Labourer