Service Delivery Scheduler - Glasgow, United Kingdom - Coffee Service Group

Coffee Service Group

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Being one of the largest coffee roasters in the world, theres no surprise that Tchibo Coffee is the coffee provider for all businesses.

Whether its a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers.

Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.

We believe we are Stronger Together.

To work with us is to join our European Family Business and help us continue to achieve excellence in all we do.

Sounds good? Read on

Position:
Service Delivery Scheduler

Location:
Glasgow, Head Office

Job Type:
Full time, permanent

Hours:
Monday to Thursday 8am to 5pm, Friday 8am to 4.30pm

Salary:
£22,390.00 per annum

Benefits:24 days annual leave increasing with length of service, plus 8 bank holidays, medical cash-back programme, employee assistance programme, staff discounts and more

Purpose of Role:

As part of this team you would be required to:

Plan and schedule the effective utilisation and efficiency of field service engineers
Prepare and send out customer machine rental and service maintenance contracts
Run monthend duties to bill machine rentals
Manage the sales forms inbox for onward processing
Maintain customer database, ensuring all systems are up to date
Prepare daily, weekly and monthly reports in the required timescales
Reception cover on a rota basis
Other duties as required

Experience
To be considered for this previous position would require a demonstrable experience of achieving targets in an office administration environment

You will have:

Experience in planning and scheduling a team of field based workers or similar
Excellent interpersonal skills to be able to build rapport with visitors and colleagues across the organisation.
Good written and oral communication skills
Computer literate including use of Microsoft Excel, Word, PowerPoint and Outlook
Excellent planning and organisational skills to manage own workload to expected standards
Good literacy and numeracy skills
Excellent attention to detail
Excellent telephone manner
Excellent organisation skills

Personal attributes:

A confident, friendly individual with smart appearance
Ability to work under pressure to meet deadlines and customer timeframes
Ability to work independently on their own and as part of a team
Ability to be flexible to meet the needs of internal and external customers
Excellent telephone voice and manner with excellent and proven communication skills
Good attention to detail and accuracy
Ability to follow direction and work within agreed parameters
A strong work ethic
Personal motivation and enthusiasm
Good listening skills

Application:

If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and well be in touch as soon as we can.

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants.

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Experience may include:
administrator, admin, administration, office assistant, administration assistant, back office, office support

Job Types:
Full-time, Permanent

Salary:
£22,390.00 per year