Customer Service Advisor 18th Dec Start - Birmingham, United Kingdom - Gordon Yates

Gordon Yates

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor needed in Birmingham. This role is paying £12.00 per hour and starts 18 December.

Initially for the first few days, you will cover the core hours and be trained on closing the building. You will be required to cover 1pm -9pm Monday -Thursday (eventually this will be shared amongst the team). You will be expected to work 5 days out of 7.

Hours - any shifts between these times
Monday - Thursday, 8am - 9pm

Friday, 8am - 6pm

Sat/Sun, 8.30am - 6pm

WHO WILL YOU BE WORKING FOR?
Our client is a UK-wide training and education organization, providing professional qualifications in a range of expert fields.

WHAT WILL YOU BE DOING?

Provide an excellent front of house experience for all students and visitors
Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options
Cover reception as part of a rota
Maintain uptodate and relevant student contact details
Undertake general administration tasks
Ensure the reception area is kept clear and tidy, including maintaining brochure display stands with up to date brochures
First point of contact for facilities/building issues that arise
Provide classroom support including room set up, furniture configuration changes
Active housekeeping and constant monitoring to ensure that standards are maintained at all times

ABOUT YOU

A proven record in providing exceptional levels of customer service
Must take ownership of issues and associated responsibility for completing a task
Well organised and selfdisciplined with ability to prioritise under pressure
Able to work in a team and independently
Attention to detail with great time management
Ability to build a strong internal work
Excellent communication skills