Service Improvement Lead - South East, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
South East, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Apart of the G15 group

  • Well etbalished housing association
  • FULLY REMOTE one a month in an office (Norwich)

About Our Client:

A leading G15 Housing Association.


The Key duties for this Service Improvement Lead-

  • Identify gaps and opportunities, challenging teams to simplify and streamline ways of working, with a focus on the customer journey
  • Use internal and external sources of data and insight to influence and inform change opportunities
  • Understanding and communicating the impact of current and proposed service and process design changes on customers and colleagues listening to and representing their views to ensure the proposed solutions are customer and colleague focused
  • Provide factbased recommendations on improvement opportunities across all levels of the organisation, balancing the "art of the possible" with pragmatism and potential constraints, clearly identifying benefits and establishing metrics to measure the success of the change
  • Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction

The Successful Applicant:


  • Able to multitask in a fastpaced environment and exercise a high degree of initiative in resolving issues and developing recommendations
  • Significant experience and knowledge of project management, resource management and allocation, and budget management
  • Excellent communication skills (both written and verbal) with a proven ability to influence senior stakeholders and customers

What's on Offer:


  • TEMP contract until December 202
  • Competitive hourly rate with weekly pay
- £22.17-£ Holiday pay PAYE

  • Long temporary contract
  • One a month in the Norwich office
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