Senior Outpatient Clinic Co-ordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust
3 weeks ago
Description
This is an opportuning for a hardworking and enthusiastic individual to join the Bristol Haematology and Oncology Outpatients department in an acute city centre hospital.
Working in a fast-paced environment as part of a large team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Act as a point of contact for queries from clinical and nonclinical staff
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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