IT Support Engineer Mac - London, United Kingdom - Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes Recruitment Specialists Limited
Devonshire Hayes Recruitment Specialists Limited
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have been engaged by a client to source an experienced Apple Mac Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs.


It is essential that you have previous experience of support users on Apple Macs as well as PCs as the client's base is 90% in favor of Mac.

This role will offer training and certifications on JAMF as well as 40+ days holiday.

Please note this role requires onsite attendance 5 days per week.

  • General IT support, availability and maintenance for computer hardware such as
  • PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other IT equipment.
  • Administration of JAMF MDM and Apple service.
  • Administration of Azure AD/Office 36
  • Integration of the Helpdesk in daytoday operations to ensure continuous monitoring and responding to issues raised, responding to issues and escalating when required.
  • Working with all IT Services staff to ensure an acceptable service, in line with the SLA, is provided to end users at all times.
  • Work to resolve incidents and troubleshoot problems, undertaking root cause
  • Setting up and installing new hardware, including PCs, Laptops, Mobile devices, Printers, and any other associated IT hardware.
  • Decommissioning of old IT hardware.
  • Notifying the line manager when additional resource or stock is required.
  • Imaging and reimaging new and old PCs and Macs using the standard image.
  • Carrying out network cabling and connecting up PCs and Macs.
  • Troubleshooting issues, managing consumables, including toner for departmental photocopiers and printers.
  • Knowledge and experience of Mac and Windows Operating Systems in a networked environment
  • Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology
  • Knowledge of current best practice, products, statutory, and regulatory requirements
More jobs from Devonshire Hayes Recruitment Specialists Limited
See all jobs of Devonshire Hayes Recruitment Specialists Limited