IT Support Engineer Mac - London, United Kingdom - Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes Recruitment Specialists Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have been engaged by a client to source an experienced Apple Mac Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs.

It is essential that you have previous experience of support users on Apple Macs as well as PCs as the client's base is 90% in favor of Mac.

This role will offer training and certifications on JAMF as well as 40+ days holiday.

Please note this role requires onsite attendance 5 days per week.

General IT support, availability and maintenance for computer hardware such as
PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other IT equipment.
Administration of JAMF MDM and Apple service.
Administration of Azure AD/Office 36
Integration of the Helpdesk in daytoday operations to ensure continuous monitoring and responding to issues raised, responding to issues and escalating when required.
Working with all IT Services staff to ensure an acceptable service, in line with the SLA, is provided to end users at all times.
Work to resolve incidents and troubleshoot problems, undertaking root cause
Setting up and installing new hardware, including PCs, Laptops, Mobile devices, Printers, and any other associated IT hardware.
Decommissioning of old IT hardware.
Notifying the line manager when additional resource or stock is required.
Imaging and reimaging new and old PCs and Macs using the standard image.
Carrying out network cabling and connecting up PCs and Macs.
Troubleshooting issues, managing consumables, including toner for departmental photocopiers and printers.
Knowledge and experience of Mac and Windows Operating Systems in a networked environment
Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology
Knowledge of current best practice, products, statutory, and regulatory requirements