Senior IT L2 Support IT Support/level2 IT Support - Manchester, United Kingdom - Morpheus Talent Solutions Ltd

Morpheus Talent Solutions Ltd
Morpheus Talent Solutions Ltd
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Senior IT L2 support IT Support/Level2 IT support (Global IT Team)/IT Service Desk Support

How does working for a market leader innovating in energy, smart meters and expanding in to the electric Vehicle market which is making our world greener sound?

An urgent opportunity has arisen in their Global IT team for a L2 IT Support team, which will involve working with their Global Client Services Teams, Global Infrastructure Teams, Local Management and Employees and L2 Infra SPOCs

Your day to day will be:

  • Responsible for L2 support within the global Client-Services organization.
  • Supporting all relevant L2 incidents, problems, change and service requests, relating to infrastructure, collaboration, security, or any other relevant areas of CS support.
  • Resolve technical issues, KB article improvements and coach L1 support team members.
  • Represent key focus areas within Client Services, focusing on Infrastructure, collaboration, and security SPOC areas. Represent the local business for any IT related matters or an escalation point.
  • Cooperation between the various IT-Teams.
What skills should you bring to be successful and grow:

  • Senior Service Desk experience Senior
  • Good understanding in ITIL methodology.
  • Working with global service desk systems, like ServiceNow.
  • Microsoft certifications highly regarded.
  • Microsoft OS & Workstation Applications
  • Service Desk System
  • Audit and Compliance frameworks and in relation to End User Compute
  • Collaboration Products and tools
  • ITIL
This is a hybrid role with three days in the office and two days from home, ideal for someone in the Manchester or surrounding areas, they have wonderful HQ and people organically grow with most being promoted and given opportunities to take steps and leapsin their career


The client offers a market leading salary and a more than generous benefits package that is unmatched to most organisations.

- Must have ILR or British National, No sponsorship provided.*
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