Front of House Receptionist - Stockport, United Kingdom - Mitie
Description
Front Of House Receptionist - Sky - Stockport
Fixed term - Maternity Cover - starting 6th of April
Salary:
£
Weekly hours: 40h
General:
- To represent Signature in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests and MITIE/Signature clients with any reasonable requests.
- To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
- To comply with Signature standards for absences/ sickness.
Front of House Receptionist:
- Covering the Reception desk signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, internal auditing and staff passes report.
- Elements of travel to relieve other sites if needed.
- Weekly stock checks and ordering of stationary for office supplies.
- Proactively assisting with any events our clients require support on in relations to FOH requirements.
- Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
- Ensuring all health and safety posters and leaflets are up to date and relevant within FOH.
- Being the representative on behalf of the team for the engagement team.
- Maintain up to date health and safety folders, with direction from the National Front of House Manager.
- Maintaining and following the SOP's for the FOH team
Telephone:
- To answer the telephone within a timely manner using the correct greeting.
- To transfer all calls in an efficient, professional and personal manner.
Security:
- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.
2 years' previous customer service experience within a reception, switchboard or room booking environment, with AV/VC knowledge and hospitality service.
Skills and Knowledge:
- Strong communication skills (both written and verbal).
- Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and guests
Education or Certification:
- 2 years reception/administration experience (beneficial not required).
- A Level (or equivalent).
Health & Safety
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
More jobs from Mitie
-
Security Officer
Sunderland, United Kingdom - 2 weeks ago
-
Multi Skilled Engineer
cardiff, United Kingdom - 6 days ago
-
Escort
London, United Kingdom - 4 days ago
-
Customer Service Coordinator
Coventry, United Kingdom - 4 days ago
-
Security Supervisor
Hatfield, United Kingdom - 4 days ago
-
Security Officer
Crewkerne, United Kingdom - 4 days ago