Customer Liaison Officer - Birmingham, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The Role

Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer to join our Birmingham Team.

The work is based in southern Birmingham with travel potentially across the city.

Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to the Site Team in their duties.


Benefits:

  • Salary sacrifice company car OR basic salary + Motor Expenditure Allowance 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
  • Generous Sick Pay
  • Pay review every January 26 weeks full pay maternity leave 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycletowork scheme, mobile phone provider discounts & more

The Project

Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Collecting a large amount of the residents data in an accurate manner is crucial as this information will be used as part of our clients funding process.


Essential and Desirable Criteria

Personal Qualities

Additional Information
Some flexibility in working patterns is to be expected and a clean driving license is essential.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.


About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a values based business:
our values are at the centre of every activity we undertake.

Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.


Job Reference:
FOR02577
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