Admin Team Leader - Nottingham, United Kingdom - Alexander Mann Solutions for Public Sector Resourcing

Alexander Mann Solutions for Public Sector Resourcing
Alexander Mann Solutions for Public Sector Resourcing
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Admin Team Lead - Inside IR35

Contract Term:
End of March 2024 (possible extension)

Contracting Authority:
Department for Education

Location:
Hybrid Working (two days per week office based - Nottingham)


Department for Education (DfE) is responsible for children's services and education, including higher and further education policy, apprenticeships, and wider skills in England.

We work to provide children's services and education to ensure opportunity is equal for all, no matter what their background or family circumstances.


Job Purpose:


As an Admin Team Lead your main responsibilities would be to:

  • Respond to escalated queries
  • Draft responses to complex queries, escalated from ZenDesk support agents, using standard responses.
  • Draft unique or personalised responses where required, seeking sign off from SEO before sending.
  • Relationship management with schools and providers
  • Build effective working relationships with schools and providers, ensuring they understand the eligibility criteria and what we need them to do to help verify eligibility.
  • Act as a first point of contact for schools and providers to ask queries.
  • Support with query answering where demand dictates a need
  • If demand exceeds current capacity, support ZenDesk agents with answering queries received, using standard responses
  • Support to Standing Data process to ensure bank details are being captured correctly and accurately
  • Work closely with Standing Data team to ensure bank details are collected in a timely manner.
  • Follow up any outstanding bank details or issues with submitted details
  • Securely share data for validation with Home Office, to verify applicant passport and visa details, handling data in line with data protection legislation.
  • Request necessary details from schools to verify applicant identity and employment details, handling data in line with data protection legislation.
  • Review validated data and update relevant documents.
  • Chase late responses and ensure 100% response rate received, escalating issues to SEO
  • Managing and processing appeals
  • Record details of received appeals.
  • Collate evidence to support decisionmaking
  • Communicate outcomes to appellant
  • QA checks on proposed payment files and escalation of issues to management team
  • Check payment files to ensure accuracy
  • Escalate any discrepancies or concerns to SEO
  • Send completed, QAed file to payroll

Essential:


  • Comfortable working in uncertain environments and at pace.
  • Good relationship management skills, building new relationships with providers and schools to ensure swift receipt of verification checks.
  • Confident working with and protecting sensitive personal data, ensuring all data and fraud protection processes are followed.
  • A good team player, working closely with and overseeing the work of Delivery Support Administrators, and fostering a collaborative working environment.

If this role sounds like something that you would be interested in, please click the link to apply.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

  • Please be aware that this role can only be worked within the UK and not Overseas._

Job Types:
Full-time, Temporary contract

Contract length: 7 months


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Work Location:
On the road
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