Collections Advisor - Salford, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Collections Advisor you will be responsible for handling both inbound and outbound communication from a UK customer base, providing resolutions and helping customers get back on track with their payments.

Client Details
Our client is a well-known Utilities business that values customer centricity in it's servicing and money. They seek new ways to increase customer growth and support every individuals needs.

The Collections Advisor will be working in a brand new state-of-the-artoffice, based in Salford Quays, and joining a interactive team.

Description

As a Collections Advisor, you will be:

As a Collections Advisor you'll be supporting customers with queries
You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries
Provide solutions to collections enquiries such as cash collection, customer correspondence, Direct Debit
Maximise collections activity
Problem and query resolution
Ability to manage and prioritise workload
Complete additional adhoc admin and other daytoday duties when requested

Profile

To be successful, in this role:

Excellent communication skills that promote great customer conversations
To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
Ability to work well under pressure
Strong IT skills

Job Offer

In return, our client can offer: