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Administration Officer - Romford, United Kingdom - HDEC LTD

HDEC LTD

Verified Company

Romford, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

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Purpose_
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Key Responsibilities_

Adhere to all company policies and procedures.
Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.
Learn the processes and procedures require to answer a customer's query, provide quotations, process adjustments & put forward suitable products to meet the client's demands and needs.
Ensure that all product information provided is clear, fair and not misleading, allowing the customer to make an informed decision.
Learn how to calculate MTA premiums in accordance with the specific carrier's risk appetite and guidelines or liaise with insurers for all nondelegated authority business.
Maintain thorough and accurate records of all customer interactions.
Identify complaints and refer to the necessary complaint handler.
Required to escalate to the relevant referral point where necessary within the Branch.
To perform multifaceted general office support
Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers. Product and Technical Knowledge
Required to learn and understand the legal principles of insurance and insurance contracts including Clegg Gifford's obligations to insurers.

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Administration Assistant_

Required to learn and understand technical knowledge of our product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.

Job Types:
Full-time, Permanent

Benefits: