Customer Service Advisor - London, United Kingdom - Antal International

Antal International

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will be the front line of client communication, providing best advice and promoting the benefits of the clients range of products in line with agreed parameters; probing to understand the potential client's requirements, skillfully
handling objections, and finally worker on-boarding.

Your ultimate objective is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service.

£22,000 PA PLUS £10,604 Bonus scheme

Customer Service Advisor Responsibilities:

Promoting the benefits of the clients product range to prospective leads
Meeting minimum KPIs in terms of conversion rates, activity and completed registrations
Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations
Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client's behalf to resolve queries
Objection Handling - respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage
Obtain and evaluate all relevant information to handle product and service enquiries
Go the "extra mile" by providing a great service on the products we offer
Handling enquiries via incoming calls, updating client accounts and dealing with correspondence

What do you need?

2 years experience of customer service or on boarding role
You must be comfortable working in a fast paced environment

- have great enthusiasm and attitude for the role
- a high level of resilience
- strong written and verbal communication and emotional intelligence.

Proficient in Microsoft office is required

Thank you.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.